Store purchases, store decisions
Refunds. Clearly routed.
MySimpleBible Pro is purchased from Apple or Google. Those stores process the payment and decide refund requests under their own rules.
Refund Policy
1. Cancel future renewal
Use Manage Subscription in MySimpleBible or the subscription controls for the Apple or Google account that purchased Pro. Cancellation stops a future renewal; it does not normally reverse a charge that has already completed, and access continues for the paid period.
Refund Policy
2. Request an Apple refund
For an App Store purchase, submit the request to Apple at reportaproblem.apple.com. Apple controls the transaction and makes the eligibility decision.
Refund Policy
3. Request a Google Play refund
For a Google Play purchase, use Google Play order history or Google Play Help while signed in to the purchasing account. Google controls the transaction and makes the eligibility decision.
Refund Policy
4. Trials and plan changes
A trial converts to the selected paid plan unless it is cancelled before the store's deadline. When you change monthly and yearly plans, the store shows when the change takes effect and how any remaining value is handled before you confirm.
Refund Policy
5. Your legal rights
This policy does not remove any mandatory refund, cancellation, or consumer right that applies where you live. Email [email protected] if you need help identifying the correct store route, but we cannot approve a refund on a store's behalf.
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