Useful support starts with useful detail
Tell us. What happened.
Include the device, operating system, app version, screen, action, and result. Never send a password or private prayer text.
Contact support
Let’s work it out.
Tell us what happened and which device you use. Include the steps that led to the problem so we can help.
MySimpleBible supportSupport
Four useful checks.
Confirm the system version, reopen the app, retry once on a stable connection, and make sure the device uses the store account that purchased Pro.
Reading
Reset typography or navigation from Settings.
Voice
Confirm the complete model download before offline playback.
Pro
Use Restore Purchase in the app; Apple or Google verifies the store account.
Data
Do not reinstall before considering local notes and prayers.
Support
Pause before you reinstall.
Notes, bookmarks, highlights, prayer requests, and settings are local. Removing app data can remove them permanently.
Support
Contact support.
Email [email protected]. A screen recording is useful when it contains no private text.
Keep Scripture Close
Not installed yet?
Available on both platforms.